Booking Terms & Conditions
All activities should be booked in advance to allow us to have the horse/ pony ready for you.
We take bookings for lessons/ hacks up to a week in advance but can generally accommodate you at much shorter notice. It may be possible to turn up at the riding centre on the off chance, but a quick telephone call saves disappointment. Payment for lessons/ hacks in on the day. Lessons/ Hacks will run for an hour from the time they start, however, if you are late for any reason, whilst we will endeavour to run the session over, this may not always be possible so please allow plenty of time for your journey.
Bookings for special events, ie, Pub Rides, Pony Days, Show Jumping Clinic, Equestrian Experiences, Riding Parties, Dressage & Show Jumping competitions are taken up to a month before the event, and a soon as such events are advertised on the website. Full payment is taken on booking for these events, except in the case of parties, when a deposit will be charged on booking and the balance paid on the day.
Whilst we will take requests for horses and/ or instructors, we are not able to guarantee specific horses or instructors.
If, for whatever reason, you need to cancel, 24 hours notice must be given or the full price of the lesson/hack/ activity will be charged. Credit will be added to your EcPro account for any cancellations that are made. Please note we do not offer refunds for cancellations.
If you need to change your time, for the same day or even the same weekend, we will always endeavour to help, but please remember that the riding school will charge for late cancellation or no shows.
Whilst riding with us, we will take every care to ensure your safety, however, riding is a risk sport and you can arrange your own personal accident insurance to cover you in the unlikely event of an accident. South Essex Insurance Brokers LTD (SEIB) has been in the equestrian insurance market for over 50 years and can arrange a personal accident quote for you. To get a quote, please contact SEIB on 01708 850 000 or follow this link: http://www.seib.co.uk/personal-insurance/personal-accident